WORKLOAD MANAGEMENT

Pro-MotionPix takes pride in getting to all available units each service day so we can help our dealers to sell their cars quickly.

Cars without photos are unlikely to sell, so leaving cars without photos costs the dealership money! 

It is the photographer's job to shoot all available units each day and, and never leave available vehicles without photos (if they're clean, keys available, the battery is charged , and it has gas, they should be shot). This also includes vehicles with issues that were resolved while we're servicing the dealership or if the units come out of detail or are otherwise made photo-ready while you're shooting. 

If the workload is too much for you to handle by yourself, please submit a workload report as early as possible in the day. By doing this, it then becomes the manager's responsibility to make sure assistance is provided, either by sending an additional photographer, pitching in to help themselves, or adjusting the schedule. Alternatively, when you have a light day we'll ask you to help your neighboring photographers! 

Working together to get the job done is what we do best. 

We do not expect photographers to handle an unreasonable amount of vehicles but we do expect for the heavy workloads to be communicated so we can adjust accordingly. In these types of situations, Pro-MotionPix will expect some overtime to help make a bigger impact and help get the customer taken care of in a timely manner. 

• Heavy workloads can happen overnight, since we work as a team to get the job done, we want to know where the work is so we can take care of our customers. 

• Submit a workload report if you think the work is too much to handle before the end of the day.can’t handle the workload

• Pro-MotionPix understands that the workload fluctuates and can sometimes be more than one photographer can handle. It’s essential to the success of the company that this is communicated so we can give our customers the best customer service and help them to sell their cars quickly!

• If you find more cars than you can handle, please continue to walk the entire lot to get an assessment of what is available. This information is important to share so your manager can make the appropriate staffing and scheduling decisions. 

• If you can't finish the available inventory, please keep the cars marked so management has a true assessment of what's ready. 

• You never know what tomorrow’s workload will be. There is never an excuse to leave cars behind without submitting a report. Leaving "front-line ready" cars without photos or spins without submitting a report is grounds for termination.

• Please don't learn this one the hard way! Telling a dealership that we don't have time to help them or you've completed your shift is a surefire way to upset them. Telling them that we do't have time to help them because we need to get to another dealership is even worse. If you don't have time to get everything done, please submit the report right away. Stay at the dealership you are already at until you're done there, and unless instructed otherwise. Let management handle the conversation with the dealer if we need to tell them we're leaving some units for the next day.

• Notes should not be a separate process. Please walk the entire lot(s) (wherever the dealer holds retail vehicles) to update notes as you find the vehicles so you can communicate better with your dealer contact to get a complete set of status updates each day. This will help increase your numbers, build better relationships with your contacts, and enable you to follow the cars through the process easier.

• If you find vehicles in detail and they appear that they could be ready soon, please ask the detailer roughly how long it will take to complete. If less than 2 hours, please mark the vehicle and then update the status as 'detail'. We should always circle back on these before leaving the store. 

• If the dealer lets you know that they have cars coming out that you didn't locate or are known to be in detail, please give them a time frame on how long you expect to be there to put some urgency on getting them out and also insist on shooting them before they're fully done. 

• Although we try to avoid waiting with thorough and effective communication of all units on the list, if a dealer is in the process of bringing a vehicle to you for images we do want to get these done. The longest we should wait would be about 5-10 minutes at most once you finish the other vehicles. A good way to approach this would be to give the dealer a heads up on your second to last car so that they can work on getting it to you quickly so that you don't have to wait. If they aren't working on bringing it yet and the dealer asks you to wait, please call Anthony Bonales or Corey LaHerran for guidance.